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Access Direct

Access Direct

Access Direct is a secure, client-only online service. As a valued client of Gatehouse Bank, you will have the ability to access your account and investment information instantly, secure in the knowledge you are fully supported by our experienced and professional client services team.

How can I sign up to Access Direct?

Having opened your account with us, a member of our client services team will be in touch to help you set up Access Direct, our secure and confidential portal that allows you 24-hour access to your account and investment information.

All you need to do is provide your email address as your username, and wait to receive your initial password from your relationship manager and a personal identification number (PIN) which is sent separately. The first time you log in you should change this password, and keep your new password strictly private.

Security, knowledge & customer care

Our client services team will be on hand to answer any technical questions you might have concerning your account. As a Gatehouse Bank client and user of Access Direct, your queries will be answered with knowledge, professionalism and unwavering courtesy. 

Find out more about the benefits of Gatehouse Bank Access Direct by contacting us through your Gatehouse Bank relationship manager or calling our client services team on +44(0)207 070 6045 or email us at

Please note, Access Direct is subject to both the terms and conditions and privacy policies of Gatehouse Bank, which can be found at  and

Key Contacts