Job title: Completions Support Administrator

Location: Milton Keynes

Closing date:

Job Summary

To work closely in conjunction with the other colleagues and teams to support the smooth transition of Home Finance applications through the customer application journey. Responsibility of supporting applications through the offer process and in particular supporting the application through the completions process in an efficient and timely manner. Use experience and skills to process elements applications within agreed SLAs whilst adhering to the Banks Credit Risk and AML (Anti-money laundering) governance and guidelines.

Key responsibilities

  • Administer applications that are post offer with end-to-end case ownership to ensure overall positive broker / customer outcomes
  • Assess and process applications in line with Credit Policy CDD (Customer Due Diligence) guidelines and standard operating procedures to support the aim of the Bank to be recognised as a specialist financier by brokers and customers
  • Support the Bank to deliver an outstanding level of service and be recognised externally for doing so
  • Effective pipeline management. Work cases in an efficient manner utilising the processes and policies in place to contribute to the business meeting agreed Service Level Agreements both internally and externally
  • Work collaboratively with all functions and business areas ensuring excellent customer service
  • Effective management of post offer telephony communications. Managing inbound and outbound calls in line agreed Key Performance Indicators (KPIs)
  • Manage all completion related checks prior to funds being released
  • Assist with management of Completions workflow s and managing replies within agreed Service Level Agreements
  • Act as the primary point of contact for all external solicitors, ensuring timely exchange of information and documentation
  • Assist with printing and signing of necessary land registry documents on a weekly basis to be shared with solicitors
  • Any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training

Skills required

  • Experience within a home purchase plan or other financing related process driven operational team
  • Ability to support and guide colleagues and a passionate about inspiring and nurturing others for sustained employee engagement
  • Service excellence delivery for customers
  • Time management
  • Business strategic planning
  • Fraud risk and compliance awareness
  • Understanding of Shariah Banking

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential property, in addition to sourcing and advising on UK real estate investments.

Additional Details:

We offer a highly attractive reward package; the typical benefits include:

  • 25 days holiday entitlement increasing with service
  • Pension plan
  • Private medical insurance
  • Group dental insurance
  • Income protection
  • Life assurance
  • Employee referral bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.


To apply, please send your CV to