Job title: IT Support Analyst

Location: Milton Keynes

Closing date:

Job Summary:

Working within our IT department, you will support the wider business with 1st line queries, becoming an integral member of the IT Support team, providing top quality service and query resolution within the businesses. You will also work closely with the IT Manager to deliver projects and the implement the banks IT strategy.

This is an exciting opportunity for an experienced graduate or 1st Line Support, to further their career within a growing bank.

About us

Gatehouse Bank plc is a Shariah-compliant challenger bank based in London and is part of the Gatehouse Financial Group of companies. It is authorised by the Prudential Regulation Authority (PRA) and regulated by the Prudential Regulation Authority and the Financial Conduct Authority. Founded in 2008, the Bank operates in accordance with Shariah principles and offers savings products and finance for UK commercial and residential real estate, in addition to sourcing and advising on UK real estate investments with a focus on the build to rent sector.

Key responsibilities:

  • Helpdesk/First line support for all Staff. System Administration, including Application problem tracking and resolution, and network/System Performance monitoring;
  • Supporting Desktop, Mobile devices including laptops, mobile phone, printers network infrastructure hardware and AV equipment
  • On-boarding of new staff and Bank:
  • Assist in the testing and introduction of new technology and software;
  • Ensuring the enforcement of IT policies and procedures
  • Delivery of new projects
  • Change management control
  • Occasional travel between sites is required

Skills required:

  • Providing 1st line support
  • Networking and hardware
  • Microsoft office 2013/2016 / Office 365
  • Microsoft Windows Server 2012/2016 (AD, DNS, DHCP, etc.)
  • Microsoft Exchange 2013/2016

Required knowledge & skills:

  • Server Virtualisation (Hyper-V / vSphere)
  • SharePoint Services
  • Avaya phone systems

Beneficial knowledge & skills:

  • Must have strong interpersonal and communication skills
  • Ability to deal with all level of staff including senior staff
  • Have a strong independent working attitude and able to problem solve with tight time constraints
  • Work to deadlines and manage workflow
  • Ability to multitask
  • Attention to detail

Additional Details

We offer highly attractive reward package; the typical benefits include:

  • 25 days holiday entitlement increasing with service
  • Pension Plan
  • Private medical insurance

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.


To apply, please send your CV to