Job title: Quality Assurance Analyst

Closing date: 19 September 2024

Key responsibilities

• Completing a suite of Quality Assurance and Thematic Review checks in line with targets set.
• Support with 2LOD Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to Quality Assurance.
• Continually assess, with the view to identifying Risks to the Bank & Customer through End 2 End checking.
• Support with the production of high-quality reports/presentation packs for sharing with key stakeholders.
• Provide Quality Assurance reporting of findings and monitor progress to ensure closed loop activity is achieved.
• Support with reporting and presentation of performance metrics against the control’s framework.
• Escalate any identified incidents and aid with resolution.
• Support with the Identification and implementation of enhancements to increase the efficiency of processes.
• Support with risk event reviews and analysis root causes analysis and adequacy of actions to address weaknesses.
• Support with Internal Audit and compliance Monitoring in respect of any scheduled reviews and follow up actions of updating the relevant Procedures and Processes.
• Support Quality Assurance and Procedure Manager with ad-hoc and change projects.
• Support with preparation of monthly Quality Assurance reports for submission to the Operations Risk & Assurance Forum.
• Support with the maintenance of all Standard Operating Procedures across HFO.
• Support with the oversight of remedial actions to ensure risks are mitigated. Full audit trail is established including Risk Events raised by the business.
• Any other duties commensurate with the grade and level of responsibility of this role, for which the role holder has the necessary experience and/or training.
• To Identify Competency gaps with the T&C scheme through the regular Check checker suite to support Operational change with enhancements to Policy & Standard Operational Procedures.
• Take owners of Thematic Assurance reviews entailing the report writing and presentation seeing the completion of the review from start to full completion and delivery.

Skills required

• Good working knowledge of MS Office applications (Excel, Word, PowerPoint as a minimum).
• Knowledge of UK banking (Customer Service, Credit. Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model.
• Understanding of compliance with group policies including Conduct Risk.
• Excellent attention to detail with a ‘can do’ attitude and strong team skills.
• To think creatively when resolving problems and/or identify alternatives where established procedures may not exist, ensuring an improved customer experience.
• Strong communication (written and oral) and organisational skills.
• Able to work under pressure, whether alone or as part of a small team.
• Willingness to challenge, collaborate and adapt.
• Knowledge and experience of best practice and governance frameworks, methodologies, and emerging practice, in relation to the UK regulated financial services context.
• Problem-solving and decision-making skills, with the ability to analyse complex information to identify the key issue/action and drive resolution.
• Knowledge and understanding of risk control arrangements.
• Knowledge of regulatory environment and key regulatory regimes.
• Proven experience of working in a Risk/Controls Quality Assurance function within a financial institution
  Understanding of Regulatory requirements and Conduct rules (CONC, COBS, BCOBS, MCOB, SYSC, DISP)

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential property, in addition to sourcing and advising on UK real estate investments.

Additional Details:

We offer a highly attractive reward package; the typical benefits include:

• 25 days holiday entitlement increasing with service
• Pension plan
• Private medical insurance
• Group dental insurance
• Income protection
• Life assurance
• Employee referral bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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