Job title: Sales Support

Location: Milton Keynes or Wilmslow

Closing date:

Job Summary:

To support the management and administration of Brokers, Intermediaries and third party Business Partners.

To ensure the on boarding process is conducted efficiently within the established SLA’s and Compliance and Risk guidelines.

To process / check the payment of fees to Brokers and Intermediaries.

To assist with the monitoring of business levels generated and internal processes in terms of management information as required.

To assist the Head of Intermediary Sales and Senior Sales Support Associate in managing the relationships with third party relationships.

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Key responsibilities

  • Complete the Broker and Introducer Intermediary and broker on boarding process
  • Undertake the administration of the invoice approval process
  • Identify missing information and proactively obtain
  • Manage inbound & outbound enquiry calls and emails
  • Work within agreed SLAs
  • Proactively provide introducer updates
  • Proactively manage the on boarding pipeline
  • Maintain management Information
  • Work with Head of Intermediary Sales and the Senior Sales Support Associate to review ongoing processes to ensure they are and remain fit for purpose
  • Work collaboratively with colleagues and stakeholders
  • Ensure policies and procedures are adhered to
  • Any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and / or training

Skills required

  • Ability to support colleagues and a passion to assist others wherever possible
  • Service excellent delivery for all Intermediaries
  • A self starter with excellent time management
  • Fraud risk / compliance awareness
  • Good communications skills
  • Knowledge and Experience of working with Intermediaries and Brokers

Additional Details:

We offer a highly attractive reward package; the typical benefits include:

  • 25 days holiday entitlement increasing with service
  • Pension Plan
  • Private medical insurance
  • Group dental insurance
  • Income Protection
  • Life Assurance
  • Employee Referral Bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.


To apply, please send your CV to