Job title: Operations Assistant - Internal applicants only

Closing date: 17 February 2025

Key responsibilities

• Download daily Raw statements from Barclays Bank online portal.
• Create Spreadsheets using RAW data for Direct Debit & Non DD accounts.
• Review transactions from Non-DD account. Identify Valuation and Retention fees and update CS fee spreadsheet. Pass entries in IMAL core banking system to reflect receipt.
• Identify CMS payments and update client record in UFSS system.
• Ensure ColCap designated transactions are identified and noted on the Barclays Non-DD account master transaction log.
• Identify Capital repayments and check against Overpayments spreadsheet before posting transaction in UFSS. Any discrepancies are noted and communicated to Customer Services for additional information.
• Identify Redemption amounts and check against Redemption spreadsheet. Enter transaction details in UFSS and post JV entry in IMAL ensuring correct underlying GL account used.
• Daily posting in IMAL of Non-DD & DD income breakdown, utilising reports to include ColCap designated account GL postings.
• Process ad hoc queries and payment refunds as requested. To include Complaint payments, refund of Direct Debit and Non DD amounts. Update UFSS client record if required.
• To provide cover when required for transaction processing relating to Treasury, Bridging Finance, Commercial Finance and BTL/HPP completion activity.
• Assist with quarterly Shariah audit.
• Assist with external Auditors when requested.
• Assist the Head of Banking Operations with requirements and testing of new products and offerings.
• Any other duties commensurate with the grade and level of responsibility of this role, for which the role holder has the necessary experience and/or training.

Skills required

• Experience in a Customer Service/Back-office environment within a Financial institution.
• Able to demonstrate a good understanding of BTL/HPP transaction processing.
• Able to demonstrate a good understanding of transaction lifecycle management; know the principles of ‘four eyes’ control and be fully risk aware.
• Effective communication skills, comfortable with dealing with employees at all levels and be able to build cross divisional relationships.
• Able to demonstrate a ‘client’ or ‘service’ orientated approach.
• Able to work autonomously.
• Must be innovative, providing solutions which are appropriate for the business and fit for purpose.
• GCSE English and Mathematics (or equivalent).
• Beneficial skills, knowledge and experience: understanding of Islamic Banking products and the Islamic Finance Qualification (IFQ) is an advantage.

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Additional Details:

We offer highly attractive reward package; the typical benefits include:

• 25 days holiday entitlement increasing with service
• Pension plan
• Private medical insurance
• Dental cover
• Income protection
• Life assurance
• Employee referral bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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