Team Leader Collections Milton Keynes
Job Summary
The Collections Team Leader is responsible for overseeing the day-to-day operations of the Collections team, ensuring customers in financial difficulty are supported in line with the Bank’s policies and regulatory obligations. This role involves monitoring arrears cases, supporting team members in handling complex collections cases, and ensuring that all customer interactions lead to fair outcomes. The Team Leader also plays a key role in implementing process improvements and ensuring compliance with consumer duty principles. This role will have line management responsibility.
Closing date: