Careers

We exist to help more people realise their dreams and aspirations. With an alternative, balanced approach to banking, that values our Customers, Colleagues and Communities, we offer a different way. That goes for our colleagues, as well as our customers. As a growing challenger bank located across four hubs in London, Birmingham, Milton Keynes and Wilmslow, there are frequent opportunities for talented people to join our team.

See our current job opportunities here

A rewarding career

At Gatehouse Bank, we foster our talent, through ongoing learning and development. We support our colleagues to take on more responsibility, expand their skill set and encourage collaborative working across teams. We are committed to colleague well-being and engagement and offer competitive salaries and a highly attractive reward package.

Typical benefits include:

  • 25 days holiday entitlement increasing with service
  • Generous pension plan
  • Private medical insurance and health assessments
  • Enhanced maternity and paternity package
  • Dental cover
  • Income protection and life assurance

Diversity

We believe that diversity fuels our creativity and connects us to the communities we serve. Gatehouse Bank must be a company where everyone, regardless of who they are or where they come from, can contribute on equal terms and has the opportunity to succeed. We are committed to recruiting and retaining a diverse workforce that reflects our diverse customer base. At Gatehouse we are working together to create an inclusive workplace. We’re a British Shariah-compliant bank, and we are here for everyone.

Work-life balance

We appreciate that within the diverse talent pool we wish to attract and retain, there are a high percentage of parents and others with caring responsibilities, as well as those with interests and aspirations that impact how they wish to use their time.

Flexible working appeals to many, and providing it works in the interests of our business as well as our colleagues, we recognise that it can be a win-win solution for both parties. Depending on your role, we are open to considering a variety of flexible working solutions including job sharing, part time roles and remote working.

Our people

We're from a broad range of backgrounds and perspectives, bringing a real wealth of knowledge to the table. We deliver the very best products and experience for our customers because our expertise underpins everything we do.

"We’re a group of passionate people, sharing and combining our banking experience so we can do the best work in the best way. Curious, perceptive and inventive - we're not afraid to challenge the norm and do things differently."

– Charles Haresnape, Chief Executive Officer

Meet our team

Our Values

Respectful

Respectful

We are transparent and socially responsible.

We aim to create a healthy and respectful culture where colleagues feel comfortable sharing their ideas, concerns and feedback.

We have a responsibility to operate morally, and in accordance with Environment, Social and Governance (ESG) criteria to deliver meaningful change for our Customers, Colleagues and Communities.

Open

Open

We encourage an environment that appreciates diversity and values inclusivity.

We encourage open and honest communication with our customers and colleagues.

We recognise the importance of listening so that every customer and colleague feels respected.

Collaborative  

Collaborative  

We celebrate our successes and differences, drawing on each other’s strengths to support one another.

We embrace collaboration and all colleagues are responsible for their actions, behaviours, performance and decisions.

We work as one team to take things to the next level and achieve more together.

Job opportunities at Gatehouse Bank

Delivery Lead Milton Keynes & Wilmslow

Job Summary

The Delivery Lead is accountable for the end-to-end delivery of change initiatives allocated to their cross-functional delivery pod, ensuring work is effectively planned, mobilised and delivered in line with agreed priorities, timescales, budgets and business outcomes.

Working within the priorities and portfolio direction set by the Change Portfolio Lead, the role owns the day-to-day delivery of assigned initiatives and the effective use and sequencing of capacity within the pod. The Delivery Lead coordinates Business Analysis, Change, Testing, business, technology and supplier activity to maintain delivery momentum and ensure risks, issues and dependencies are actively managed.

The role provides clear delivery leadership across strategic, regulatory, operational and technology-enabled change, creating accountability across the full delivery lifecycle from mobilisation through implementation and handover.

The Delivery Lead is responsible for identifying when allocated demand cannot be accommodated within available pod capacity and escalating priority, resource or delivery conflicts to the Change Portfolio Lead.

Closing date:

Read more and apply

Finance Assistant London

Job Summary

Working closely with the Finance Manager and Finance Analyst, the Finance Assistant will perform daily financial reporting related processes, primarily looking after the day-to-day accounts payable processes of the Bank.

Closing date:

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Customer Complaints Adviser - 6 Months FTC Milton Keynes

Job Summary

The purpose of this role is to be responsible for the day-to-day handling of Customer Complaints, ensuring any complaints received by the business are handled efficiently and within regulatory timescales. Making recommendations when drafting responses. Ensuring the business runs smoothly and ensuring SLA’s, quality standards and customer service levels are achieved.

Closing date:

Read more and apply

Customer Service Adviser - FTC 12 months Milton Keynes

Job Summary

The purpose of this role is to be responsible for the entire customer journey for all post completion customers. This includes supporting our customers during their on-boarding, managing day to day enquiries, dealing with specific requests for support. It includes supporting some of our key business processes including product transfers, redemptions and additional lump sum payments. Upholding excellent quality standards and providing customer centric support

Closing date:

Read more and apply

About Gatehouse Bank

We’ve been around since 2007, with teams based in London, Birmingham, Milton Keynes and Wilmslow. We’re the fastest growing bank of our kind in the UK, and are a subsidiary of Gatehouse Financial Group Limited.

We’re authorised by the Prudential Regulation Authority (PRA) and regulated by the PRA and the Financial Conduct Authority (FCA).

FSCS Protected