Contact Us

Home Finance & Buy-to-Let: New Customers

***Please note that our Home Finance team for new customers will be unavailable on Thursday 17 April due to a staff training event. During this time, the team will be unavailable via phone or email. For new customer enquiries, please complete an enquiry form below and a member of the team will be in touch upon their return. Due to the Easter bank holiday period the team will respond from Tuesday 22 April.***

New customers can contact us through our online enquiry forms or by telephone.

Online Enquiry Forms:

• Home Finance enquiry form
• Buy-to-Let enquiry form

Telephone Number:

• Within UK: 08000 353 050 (Mon-Fri, 9am-5pm)
• Outside UK: +44 20 7070 6080 (Mon-Fri, 9am-5pm UK time)

Savings Customer Services:

• Within UK: 0345 600 3350 (Mon-Fri, 9am-5pm)
• Outside UK: +44 191 295 7762 (Mon-Fri, 9am-5pm UK time)
• info@gatehousebanksavings.com
• Postal address: Gatehouse Bank, PO Box 861, Wallsend, NE28 5BP

We have a dedicated page designed to support existing home finance customers with key information to manage their account and where to go to for help. It is designed to provide the information you need quickly and efficiently, and can be found here.

Get in touch on:

• Within UK: 08000 353 253 (Mon-Fri, 9am-5pm)
• Outside UK: +44 20 7070 6960 (Mon-Fri, 9am-5pm UK time)
• gatehouse.servicing@gatehousebank.com
• Postal address: Gatehouse Bank, PO Box 79724, London, EC2P 2TR

Looking after our customers is a key priority here at Gatehouse Bank. If you are a customer who is facing financial difficulty, needs assistance or has had a change in circumstance, we have a dedicated section which provides useful information on how we can help you. There is also useful information on fraud awareness and keeping safe online. Find out more here.

For customers who are facing financial difficulty, or are worried you may do so, please call us on:

Within UK: 08000 353 253 and select Option 2 (Mon-Fri, 9am-5pm)
Outside UK: +44 20 7070 6960 and select Option 2 (Mon-Fri, 9am-5pm UK time)

Making a complaint

We hope you never have to. If you do, here’s how.