Contact Us

Home Finance & Buy-to-Let

Home Finance & Buy-to-Let: New Customers

New customers can contact us through our online enquiry forms or by telephone.

Online Enquiry Forms:

Telephone Number:

*** Customer Service Update - New Customers ***
We are currently experiencing high volumes of telephone calls. We therefore encourage you to complete a Home Finance enquiry form or a Buy-to-Let enquiry form rather than telephoning us, which is likely to result in your enquiry being dealt with quicker.

  • Within UK: 08000 353 050 (Mon-Fri, 9am-5pm)
  • Outside UK: +44 20 7070 6080 (Mon-Fri, 9am-5pm UK time)

Home Finance & Buy-to-Let: Existing Customers

Get in touch on:

  • Within UK: 08000 353 253 (Mon-Fri, 9am-5pm)
  • Outside UK: +44 20 7070 6960 (Mon-Fri, 9am-5pm UK time)
  • Postal address: Gatehouse Bank, PO Box 79724, London, EC2P 2TR


Savings Customer Services:
  • Within UK: 0345 600 3350 (Mon-Fri, 9am-5pm)
  • Outside UK: +44 191 295 7762 (Mon-Fri, 9am-5pm UK time)
  • Postal address: Gatehouse Bank, PO Box 861, Wallsend, NE28 5BP

Supporting our Customers

Looking after our customers is a key priority here at Gatehouse Bank. If you are a customer who is facing financial difficulty, needs assistance or has had a change in circumstance, we have a dedicated section which provides useful information on how we can help you. There is also useful information on fraud awareness and keeping safe online. Find out more here.

For customers who are facing financial difficulty, or are worried you may do so, please call us on:

Within UK: 08000 353 253 and select Option 2 (Mon-Fri, 9am-5pm)
Outside UK: +44 20 7070 6960 and select Option 2 (Mon-Fri, 9am-5pm UK time)

Supporting our Customers

Commercial Deposits

Get in touch with our treasury team:

+44 (0)20 7070 6057
Please use our online enquiry form

Our Offices

Our postal addresses for all customer correspondence can be found above. Please note that all customer enquiries and transactions are conducted via telephone and online channels only. Our offices are administration centres only and do not have any facilities for customer visits. Our office addresses are for the purposes of supplier deliveries and business appointments only and can be found here.