Welcome to Gatehouse Bank for Intermediaries and Introducers
***Customer Service Update - Application Processing Timescales***
We are currently experiencing high levels of home finance applications. As a result, our processing times are taking longer than normal. We are currently working on applications and tasks from the 15th June and will regularly update this message with our latest position, to keep you informed. We apologise for any inconvenience caused to both you and your client. We are working hard to improve the situation and are grateful for your patience.
Feedback from our brokers ...
“Just wanted to reach out and say how helpful the broker assistant has been lately with a couple of cases that were driving me up the wall!! Friendly, helpful and pro-active. I really appreciate it!”
– Shaz A, CardiffContact us
“The service I received was excellent. Very quick and efficient and you went out of your way to be as helpful as possible. My client is very happy.”
– Mike S, HorshamContact us
“Thank you so much with your help on this one and your patience with me at the moment ... I do really appreciate all of the help and quick responses you have been providing!”
– Rebecca P, ManchesterContact us
“Great service overall was impressed with support provided to get the case through. Special thanks to the broker manager who went out of her way to help me with this case and the broker assistant who was always there for any support needed. This is a good example of working as a team.”
– Ozkan O, WorcesterContact us
“One of the few lenders who continued lending and supported brokers throughout lockdown. A lender who will lend where others will not. A great team who are really helpful. And the BDM's are fantastic and always there to help no matter the time of day. Truly recommended!”
– Joe M, ManchesterContact us
Shariah Residential Property finance explained
There are key differences between Shariah-compliant residential property finance and conventional property finance. Learn what they are and how it works in practice.