Intermediary News

FCA updated guidance on the fair treatment of vulnerable customers

Following the FCA’s recent update regarding the fair treatment of vulnerable customers, we remain committed in fulfilling our obligations to meet the needs of all our customers.

As part of our commitment to provide both the appropriate levels of customer service and adherence to regulatory guidance, we require our Intermediary partners to meet the expectations outlined by the FCA. To reflect the advice from the FCA, we have updated our Intermediary Terms of Business and Site Terms of Business which are available on our website. Please take a moment to familiarise yourself with the detail in the revised documents.

Our teams remain available to deal with your queries via phone and email, details of which can be found here.

Don't forget, we also offer:

  • Fast decision in principle and end-to-end online application system
  • Every application individually assessed
  • Experience BDMs available by telephone / conference call

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