Latest service levels

Due to recent product changes, we have seen a significant increase in application volumes and therefore, our timescales are likely to deteriorate. We apologise for this and are working hard to process applications as quickly as possible.

Underwriting New Applications

We are currently working on applications which were fully submitted and signed on:

09/04/2026

Additional Documentation / Information Assessments

We are currently working on additional Documentation and Information received on:

09/04/2026

Average Processing Times – Application to Offer

Average Based on Q4 data

Home Purchase Plan

UK Resident: 12 Working Days
Non UK Resident: 19 Working Days

Buy to Let Purchase Plan

UK Residents: 18 Working Days
Non UK Resident: 31 Working Days

Average Processing Times – Legals to Completion

Average Based on Q4 data

Home Purchase Plan

UK Resident: 65 Working Days
Non UK Resident: 57 Working Days

Buy to Let Purchase Plan

UK Resident: 56 Working Days
Non UK Resident: 60 Working Days