Advance notice of product withdrawals, changes to refinancing, maximum finance and Home Finance Countries Checklist

We are giving you advance notice that we will be making a number of changes to our Buy-to-Let (BTL) and Home Purchase Plan (HPP) products and replacing them with a new range. These changes will take effect from midnight tonight, Thursday, 8 February 2024.

In addition, there are a number of other changes which will affect all products and a summary is set out below:

• From tomorrow and until further notice, we will no longer be offering a property refinance facility on BTL or HPP products. Finance for property purchase remains unaffected
• Maximum finance across all products will be reduced to £1m (from £5m currently). This also includes portfolio landlords for BTL products
• We will no longer be accepting finance applications where the Customer resides in China or Hong Kong

Any existing DIPs for refinance, China or Hong Kong applicants or for other products or terms that are being withdrawn that you wish to progress, must proceed to a fully packaged application, including the customer's signature and Application Fee, and be received via our online application system by 11.59pm tonight. Any DIPs or applications for these products received after this time will not be honoured.

A further communication will be sent to you tomorrow to confirm the changes.

To review our current service levels, click here.

If you have any queries or require further information our team remains available via phone and email, details of which can be found here.

Thank you for your continued support.