Home Finance Offer Survey

1. How did you submit your finance application to Gatehouse Bank?*

I used a Financial Adviser or Mortgage Broker

I applied directly to Gatehouse Bank

2. Application type*

I am a UK resident financing a home to live in

I am a UK resident financing a Buy-to-Let property

I am an International / UK Expat customer financing a Buy-to-Let property

I am an International / UK Expat customer financing a second home in the UK

3. On a scale of 0-10 (10 being the highest score and 0 being the lowest score), how satisfied were you with the amount of information requested to process your home finance application?*

4. On a scale of 0-10 (10 being very easy and 0 being very difficult), how easy did you find it to provide the information that we asked you for to complete the application?*

5. On a scale of 0-10 (10 being the highest score and 0 being the lowest score), with regard to the Offer letter or other correspondence you received from us:

A. Did you receive it in a timely manner?*

B. Was it clearly written and easily understood?*

C. Do you have any comments or suggestions on how we can improve our correspondence with you?

6. On a scale of 0-10 (10 being the highest score and 0 being the lowest score), how satisfied were you with the process and communication between your Financial Adviser or Gatehouse Bank Adviser and yourself?*

7. On a scale of 0-10 (10 being the highest score and 0 being the lowest score), how satisfied were you with the time taken to issue your home finance Offer?*

8. On a scale of 0-10, how likely are you to recommend Gatehouse Bank to a friend, family member or a colleague?*

9. During the processing of your application, did you speak to a member of the Gatehouse Bank Home Finance team?*

Yes

On a scale of 0-10 (10 being the highest score and 0 being the lowest score), how satisfied were you with the Gatehouse Bank team member in the following areas?*

A. Understanding your needs*

B. Professionalism*

C. Communicating clearly*

D. Knowledge*

E. Politeness and Friendliness*

10. What attracted you to Gatehouse Bank? (please choose one)*

The Bank’s Shariah Compliant offering

The competitive rate / criteria

The Bank’s ethical approach

The environmental benefits – Green Home Finance

Recommended by a friend, family member or colleague

I already have / have previously had a product with the Bank

11. How satisfied are you with the overall service you have received from Gatehouse Bank to date?*

It exceeded my expectations

It was in line with my expectations

It fell short of my expectations

How could we do better?

Finally, do you have any comments or suggestions on how we can improve any aspect of our service?