Coronavirus (COVID-19): Changes to Home Finance customer contact numbers

Given the current Coronavirus risk and in line with government guidelines, many of our Home Finance colleagues are working from home and therefore are not available on our 08000 353 050 and 08000 293 994 numbers.

However, we continue to operate during these exceptional circumstances and our teams are available on the direct dial numbers below, between 9am and 5pm.

We apologise if you experience any delay in being able to speak to us.

We understand that the current Coronavirus risk may result in our customers needing additional support and we will look to be as responsive as possible.

Please contact us if you are experiencing financial difficulties.

We will regularly review this message and update it should circumstances change.

Existing Home Finance Customers:

• Email: gatehouse.servicing@gatehousebank.com
• Telephone (9am-5pm): 020 7070 6981 or 020 7070 6984

New Home Finance Customers:

• Email:
  • For new Home Finance enquiries –DirectAdvisers@gatehousebank.com
  • For existing applications via our Direct Team –DirectTeamSupport@gatehousebank.com

• Telephone (9am-5pm)
  • See our Contact Us page