Job title: Talent & Development Partner - Internal only (Core E)
Location: London, Milton Keynes or Wilmslow
Closing date:
Job Summary
The Talent & Development Partner has responsibility for the end-to-end training and development activities within the Bank and providing guidance and support within other Group companies. This includes developing, implementing and sourcing appropriate training interventions. Liaising with ExCo, Heads of, Board members and colleagues to support identifying gaps in skills and competence and ongoing training needs as well as helping to identify solutions. This activity forms part of the over-arching Training and Competence framework of the Bank with a focus on hard and soft skills, management development and technical skills which may be required for specialised departments along with supporting succession planning and talent management activities.
Key responsibilities
- Work with key senior stakeholders to define, develop and implement development strategies that are aligned to the business strategy and objectives, embedding a culture of continuous improvement, and continued professional development. Document this in an annual training plan.
- Work with the Board and Executive Committee (ExCo) members to ensure on going delivery of personal development plans for themselves and across business units.
- Plan, manage, monitor, and report on technical capability development programmes (i.e. Underwriters, Direct Advisors) to ensure successful delivery.
- Develop and deliver training materials and implementation plans to ensure skills are assessed, measured, developed, and transferred in line with current and future business objectives. For example: Vulnerable customer training; customers services training; new telephony systems training.
- Provide coaching, advice and guidance on technical specialisms and hard and soft skills to support and business teams and leaders.
- Keep up to date with developments in financial services, mortgage industry, external marketplace, and legislative/regulatory changes to proactively inform talent development – for now and future planning.
- Manage relationships internally across the business and seek resolution to competing priorities and externally with partners and providers.
- Manage third party relationships ensuring SLAs and KRIs are managed and measured effectively.
- Identify, manage, and monitor mechanisms to measure the effectiveness of development programmes and processes.
- Any other duties commensurate with the grade and level of responsibility of this role, for which the role holder has the necessary experience and/or training.
- Demonstrate strong customer focus, both internally and externally and where applicable promote improvements in customer processes, policies, and engagement.
- Build and maintain lasting working relationships with fellow colleagues and any relevant external contacts.
- Always demonstrate the Banks ROC Values & Behaviours.
- Support the development of a strong team with high standards of risk awareness and ethical behaviour.
- Follow all policies, procedures, frameworks, rules, and regulations (and any other related documents) applicable to you as an employee of Gatehouse Bank in the performance of your duties.
- Ensure that the Bank is managed safely by escalating any issues to line management on a timely basis. This includes notification of all risk events.
- In addition to the responsibilities summarised above, you are required to comply at all times with the Conduct Rules set out in the FCA Handbook and the PRA Rulebook.
Skills required
- Interpersonal skills, enabling communication with stakeholders at all levels.
- Effective communication skills to enable engagement and transfer of knowledge.
- Experienced in design and delivery of delivery of training.
- Problem solving and negotiation.
- Coaching and mentoring.
- Experience in Training Needs Analysis at all levels i.e., individual, team, department, and company level.
- Operational organisation skills to support budget management, scheduling, systems management and administration.
- Experience of working within Financial Services and or regulated environment would be an advantage.
- GCSE English and Mathematics (or equivalent).
Beneficial skills and qualifications
- Experience / qualifications supporting Training Needs Analysis, training design and delivery.
About us
Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential property, in addition to sourcing and advising on UK real estate investments.
Additional Details:
We offer a highly attractive reward package; the typical benefits include:
- 25 days holiday entitlement increasing with service
- Pension plan
- Private medical insurance
- Group dental insurance
- Income protection
- Life assurance
- Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.
Application
To apply, please send your CV to careers@gatehousebank.com