Contact Us

Home Finance & Buy-to-Let: New Customers

New customers can contact us through our online enquiry forms or by telephone.

***Enquiry Processing Timescales***
Due to an unprecedented level of enquiries recently received, it is currently taking up to 5 working days to respond to new enquiries. We are grateful for your patience and ask that you do not contact us whilst we process your initial enquiry.

Online Enquiry Forms:

• Home Finance enquiry form
• Buy-to-Let enquiry form

Telephone Number:

*** Customer Service Update ***
We are currently experiencing high volumes of telephone calls. We therefore encourage you to complete a Home Finance enquiry form or a Buy-to-Let enquiry form rather than telephoning us, which is likely to result in your enquiry being dealt with quicker. We are grateful for your patience and ask that you do not contact us whilst we process your initial enquiry.

• Within UK: 08000 353 050 (Mon-Fri, 9am-5pm)
• Outside UK: +44 20 7070 6080 (Mon-Fri, 9am-5pm UK time)

Savings Customer Services:

• Within UK: 0345 600 3350 (Mon-Fri, 9am-5pm)
• Outside UK: +44 191 295 7762 (Mon-Fri, 9am-5pm UK time)
• info@gatehousebanksavings.com
• Postal address: Gatehouse Bank, PO Box 861, Wallsend, NE28 5BP

We have a dedicated page designed to support existing home finance customers with key information to manage their account and where to go to for help. It is designed to provide the information you need quickly and efficiently, and can be found here.

Get in touch on:

• Within UK: 08000 353 253 (Mon-Fri, 9am-5pm)
• Outside UK: +44 20 7070 6960 (Mon-Fri, 9am-5pm UK time)
• gatehouse.servicing@gatehousebank.com
• Postal address: Gatehouse Bank, PO Box 79724, London, EC2P 2TR

Looking after our customers is a key priority here at Gatehouse Bank. If you are a customer who is facing financial difficulty, needs assistance or has had a change in circumstance, we have a dedicated section which provides useful information on how we can help you. There is also useful information on fraud awareness and keeping safe online. Find out more here.

For customers who are facing financial difficulty, or are worried you may do so, please call us on:

Within UK: 08000 353 253 and select Option 2 (Mon-Fri, 9am-5pm)
Outside UK: +44 20 7070 6960 and select Option 2 (Mon-Fri, 9am-5pm UK time)

Making a complaint

We hope you never have to. If you do, here’s how.