Job title: Internal Communications Officer

Closing date: 17 March 2025

Key responsibilities

• Create and deliver a strategy across our internal communications channels to deliver newsworthy and engaging content for our employees.
• Work with key business areas to identify, develop and deliver internal communications content and campaigns.
• Find ways to innovate and be creative to continually improve communications and engagements across the organisation.
• Adhere to timelines and follow processes to ensure that all content is received in a timely manner.
• Liaise with intranet provider and establish an excellent working relationship by maintaining regular dialogue and meetings regarding progress of the intranet ensuring information and system updates are constantly reviewed and discussed.
• Collaborate with internal stakeholders to regularly review and update intranet pages.
• Engage with key stakeholders across all levels of the business to fully understand the communications they would like to send and translate any jargon into engaging content for colleagues.
• Work with stakeholders in the Bank’s wider Customer team and colleagues in other departments, when required.
• Arrange, organise and produce content to deliver internal colleague events by liaising with stakeholders to provide key business updates.
• Update the communication teams content calendar – ensuring work is managed and arranged in a timely manner.
• Pull together statistics and reporting on a regular basis.
• Use Canva and Adobe systems to create artwork, reports and materials to go alongside internal and external communications.
• Monitoring the team mailboxes – to ensure all emails are seen and responded to in a timely manner.
• Be a brand champion for the Bank, ensuring all communications and reports accurately and positively reflect our brand values and behaviours.
• Play a part in managing the Communications budget and other administration, including third party suppliers, such as intranet provider and colleague gifts.
• Any other duties commensurate with the grade and level of responsibility of this role, for which the role holder has the necessary experience and/or training.

Skills required

• Experience of writing for internal audiences.
• Experience of writing, editing, and proofreading for a range of online and printed materials.
• Experience of using web analytics, social media metrics and qualitative feedback to enhance and develop communication plans.
• Design skills.
• Innovative thinking – always looking to challenge the work produced and processes to ensure it is of exceptional quality.
• Educated to A level standard or equivalent.

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Additional Details:

We offer highly attractive reward package; the typical benefits include:

• 25 days holiday entitlement increasing with service
• Pension plan
• Private medical insurance
• Dental cover
• Income protection
• Life assurance
• Employee referral bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.