At Gatehouse Bank, we foster our talent, through ongoing learning and development. We support our colleagues to take on more responsibility, expand their skill set and encourage collaborative working across teams. We are committed to colleague well-being and engagement and offer competitive salaries and a highly attractive reward package.
Typical benefits include:
We believe that diversity fuels our creativity and connects us to the communities we serve. Gatehouse Bank must be a company where everyone, regardless of who they are or where they come from, can contribute on equal terms and has the opportunity to succeed. We are committed to recruiting and retaining a diverse workforce that reflects our diverse customer base. At Gatehouse we are working together to create an inclusive workplace. We’re a British Shariah-compliant bank, and we are here for everyone.
We appreciate that within the diverse talent pool we wish to attract and retain, there are a high percentage of parents and others with caring responsibilities, as well as those with interests and aspirations that impact how they wish to use their time.
Flexible working appeals to many, and providing it works in the interests of our business as well as our colleagues, we recognise that it can be a win-win solution for both parties. Depending on your role, we are open to considering a variety of flexible working solutions including job sharing, part time roles and remote working.
We're from a broad range of backgrounds and perspectives, bringing a real wealth of knowledge to the table. We deliver the very best products and experience for our customers because our expertise underpins everything we do.
"We’re a group of passionate people, sharing and combining our banking experience so we can do the best work in the best way. Curious, perceptive and inventive - we're not afraid to challenge the norm and do things differently."
– Charles Haresnape, Chief Executive Officer
We are transparent and socially responsible.
We aim to create a healthy and respectful culture where colleagues feel comfortable sharing their ideas, concerns and feedback.
We have a responsibility to operate morally, and in accordance with Environment, Social and Governance (ESG) criteria to deliver meaningful change for our Customers, Colleagues and Communities.
We encourage an environment that appreciates diversity and values inclusivity.
We encourage open and honest communication with our customers and colleagues.
We recognise the importance of listening so that every customer and colleague feels respected.
We celebrate our successes and differences, drawing on each other’s strengths to support one another.
We embrace collaboration and all colleagues are responsible for their actions, behaviours, performance and decisions.
We work as one team to take things to the next level and achieve more together.
Job Summary
As a Complaints Advisor you will be responsible for managing and resolving customer complaints efficiently and effectively. Your primary objective will be to ensure that all customer complaints are addressed promptly while adhering to regulatory requirements and Bank policies and procedures. You will play a crucial role in maintaining customer satisfaction and upholding the reputation of the organisation.
Closing date:
Job Summary
To lead the development and implementation of strategies, policies, and practices that ensure vulnerable customers are identified, supported, and treated fairly across all touchpoints. The role will champion inclusive service delivery, drive continuous improvement, and ensure compliance with regulatory expectations and best practice standards across both Home Finance and Savings.
Closing date:
Job Summary
A Home Finance Adviser provides customers (UK/Expat/International) with a full advice and recommendation service for Home Finance working in accordance with the Banks values, scope of service, regulatory and compliance requirements whilst maintaining excellent customer satisfaction.
Closing date:
The purpose of this role is to be responsible for the entire customer journey for all post completion customers. This includes supporting our customers during their on-boarding, managing day to day enquiries, dealing with specific requests for support. It includes supporting some of our key business processes including product transfers, redemptions and additional lump sum payments. Upholding excellent quality standards and providing customer centric support
Closing date:
We’ve been around since 2007, with teams based in London, Birmingham, Milton Keynes and Wilmslow. We’re the fastest growing bank of our kind in the UK, and are a subsidiary of Gatehouse Financial Group Limited.
We’re authorised by the Prudential Regulation Authority (PRA) and regulated by the PRA and the Financial Conduct Authority (FCA).
