Home Finance Completion Survey

1. How did you submit your finance application to Gatehouse Bank?*

2. Application type*

3. On a scale of 0-10 (10 being the highest score and 0 being the lowest score), following receipt of your home finance Offer, with regard to any further correspondence you received from us:

A. Did you receive it in a timely manner?* Please choose109876543210

B. Was it clearly written and easily understood?* Please choose109876543210

C. Do you have any comments or suggestions on how we can improve our correspondence with you?

4. On a scale of 0-10 (10 being the highest score and 0 being the lowest score), how well did we communicate with you throughout the process, from receipt of your Finance Offer through to completion of your finance?* Please choose109876543210

5. On a scale of 0-10 (10 being the highest score and 0 being the lowest score ), how satisfied were you with the process and communication between your Solicitor and the Bank’s Solicitors?* Please choose109876543210

6. On a scale of 0-10 (10 being the highest score and 0 being the lowest score), following receipt of your home finance Offer how satisfied were you with the time taken to completion?* Please choose109876543210

7. On a scale of 0-10, how likely are you to recommend Gatehouse Bank to a friend, family member or a colleague?* Please choose109876543210

8. During the period following receipt of your home finance Offer to the completion of your home finance, did you speak to a member of the Gatehouse Bank Home Finance team?*

On a scale of 0-10 (10 being the highest score and 0 being the lowest score), how satisfied were you with the Gatehouse Bank team member in the following areas?*

A. Understanding your needs* Please choose109876543210

B. Professionalism* Please choose109876543210

C. Communicating clearly* Please choose109876543210

D. Knowledge* Please choose109876543210

E. Politeness and Friendliness* Please choose109876543210

9. With regard to the home purchase or property refinance process, were the key differences between Shariah Finance and conventional finance explained to you by your Financial Adviser, Mortgage Broker or Solicitor?*

10. How satisfied are you with the overall service you have received from Gatehouse Bank?*

How could we do better?

Finally, do you have any comments or suggestions on how we can improve any aspect of our service?