Job title: Head of Operational Assurance

Location: Milton Keynes or Wilmslow

Closing date:

Job Summary

To effectively support and manage the Bank’s approach to First Line Operational Risk.

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Key responsibilities

  • Enhance the bank’s control framework by carrying out assurance of control testing across all Home Finance Operations areas
  • Lead a team of Quality Controllers responsible for testing and sampling 1LOD business activity
  • Support the Head of Account Servicing, Head of Underwriting and KYC Manager to manage monitoring of operational processes, including their adequacy and effectiveness
  • Assess the risks associated with 1LoD business line activities and assist in maintaining a complete control framework for risk management activities. Support colleagues to identify risks from 1LOD
  • Undertake quality controls testing reviews via regular testing of key controls, independent validation of Quality Controls and Assurance activities performed by the business. Ensure the delivery of the QC Checks across the function in line with agreed framework
  • Support the monitoring of output from all 1LoD areas to identify potential operational risks and, where possible, ensure appropriate mitigating actions are in place, including recommendations for remediation, improvement of controls, staff training or coaching. Proactively identify process improvement/best practice and share as appropriate
  • Support colleagues Risk & Control Self Assessments to ensure all processes are captured. Manage and oversee the development, design and control monitoring of the Operations function RCSAs
  • Be responsible for building, developing and maintaining effective relationships with colleagues across the business areas and with counterparts in other functions such as Operational Risk and Assurance and Compliance
  • Produce high quality reports/presentation packs for sharing with key stakeholders; Maintain a full audit trail with clear records to support review conclusions, stored in accordance with the bank’s records management conventions
  • Ensure all Risk Events are raised appropriately by the business, documented and root cause is established. Oversight of remedial actions to ensure risks are mitigated. Full audit trail is established
  • Manage and control timely closure for all 2nd and 3rd LOD monitoring actions
  • Control, manage and where appropriate maintain all Standard Operating Procedures across HFO with assistance from relevant senior leaders

Skills required

  • Considerable knowledge and experience of best practice and governance frameworks, methodologies, and emerging practice, in relation to the UK regulated financial services context
  • Knowledge of UK banking (Customer Service, Credit, Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model
  • Understanding of compliance with group policies including Conduct Risk
  • A professional and well-presented self-starter requiring leadership skills, including the ability to manage risk, compliance and control activities
  • Problem-solving and decision-making skills, with the ability to analyse complex information to identify the key issue/action and drive resolution
  • Knowledge and understanding of risk control arrangements

Additional Details:

We offer a highly attractive reward package; the typical benefits include:

  • 25 days holiday entitlement increasing with service
  • Pension Plan
  • Private medical insurance
  • Group dental insurance
  • Income Protection
  • Life Assurance
  • Employee Referral Bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.


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