Job title: Telephony Business Development Manager

Location: Milton Keynes or Wilmslow

Closing date:

Job Summary:

To provide both a reactive and proactive telephony service that will support the Bank establish and maintain strong working relationships with brokers and introducers which in turn will contribute to the acquisition of new finance business.

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Key responsibilities

Role duties:

  • Play a key role in contributing to the Bank achieving set levels of new business to assist in the achievement of financial objectives and sustainable future growth
  • Deliver a great customer experience to the brokers and Introducers in line with our contact strategy
  • Proactively identify and research new and existing business opportunities
  • Assist with the generation of leads to drive new business, grow distribution partners and create new business opportunities
  • Provide broker support in conjunction with the Field bases Business Development Managers and National key Account Manager to develop and maintain effective working relationships
  • Support the on boarding and review of distribution partners by following all Bank due diligence policies
  • Follow up the on boarding of new brokers to help forge strong working relationships with new brokers
  • Utilise Shariah compliant marketing and sales materials, where appropriate
  • Create, maintain and implement a regular contact strategy with a group of brokers agreed with the Head of Sales
  • Maintain and regularly develop market knowledge of both the traditional mortgage and Home Finance market to assist in a professional and knowledgeable interactions with brokers
  • Comply with all applicable regulations and laws relating to business development ensuring compliance with the FCA’s Code of Conduct at all times in the execution of duties
  • Any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training
  • Work collaboratively with internal stakeholders to direct enquires to other business areas in an effective manner, in case of need
  • Maintain effective records and awareness of the broker panel

Company-wide duties:

  • Demonstrate strong customer focus, both internally and externally
  • Build and maintain lasting working relationships with fellow employees and any relevant external contacts
  • Demonstrate the Banks behaviours and values at all times
  • Support the development of a strong team with high standards of risk awareness and ethical behaviour
  • Ensure the Bank is managed safely by understanding and following all Bank policies, procedures and regulations, escalating any issues to line management on a timely basis. This includes notification of all risk events

Essential skills, knowledge and experience

  • Strong Home Finance / Mortgage market knowledge, in particular of the Buy-to-Let market and the legislation covering the sector
  • Good working knowledge of competitors operating in the market with the ability to articulate how the Gatehouse Bank proposition adds value in comparison to others
  • Work on own initiative whilst contributing to the Telephony BDM team and wider Home Distribution team achievements
  • Strong verbal communications with experience of interacting effectively over the telephone both externally and internally
  • Strong and articulate written communication skills
  • A strong numeracy capability to support educating brokers increase their knowledge and understanding of the Gatehouse Bank proposition
  • Effective internal collaboration with key departments (e.g. Operations)
  • General awareness of Shariah compliant residential finance
  • Risk and Regulatory standards awareness and adhered to

Desirable skills, knowledge and experience:

  • Whilst not mandatory there will be an expectation individuals will work to achieve full CeMap qualifications within 12 months of taking up the role

Additional Details:

We offer a highly attractive reward package; the typical benefits include:

  • 25 days holiday entitlement increasing with service
  • Pension Plan
  • Private medical insurance
  • Group dental insurance
  • Income Protection
  • Life Assurance
  • Employee Referral Bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.


To apply, please send your CV to