Intermediary News

Seasonal operational deadlines and opening hours

We are giving you advance notice of our operational deadlines and opening hours for the forthcoming festive period.

Home Finance applications received on or before Tuesday, 19 December will be reviewed and an initial response given by 3pm on Friday, 22 December. New applications received after Tuesday, 19 December will be reviewed in order of receipt but are not guaranteed to be responded to before Tuesday, 2 January 2024.

Post Offer applications that are expecting to complete in 2023 will need to do so by Tuesday, 19 December, to ensure that funds are transferred prior to legal firms closing for the festive period.

The Bank will close for business at 5pm on Friday, 22 December and re-open in full at 9am on Tuesday, 2 January 2024. Between 27 and 29 December a reduced team will be available to manage urgent enquiries.

To view our seasonal opening hours in full, please click here. If you have any queries or require further information our team remains available via phone and email, details of which can be found here.

We would like to take this opportunity to thank you for your continued support this year and send our warmest wishes to you over the festive holiday season. We look forward to working with you in 2024 and beyond.