You will be asked to read and accept our Terms and Conditions when you apply for a Gatehouse Bank savings account. We recommend you also download and save a copy for your reference.

You can complete most account information changes when you log in to your online account but the forms below give you the option of making these changes with a written instruction.

Savings Terms and Conditions

You can also contact our Customer Services Advisers with any queries and they will be able to help you, Monday to Friday 9.00am-5.00pm.

Call 0345 600 3350 or email us at

We are delighted to have been named as the 'Best Ethical Savings Provider' at the 2022 personal finance awards for the third year in a row! Find out more about our ethical, Shariah-compliant savings accounts.

View all savings accounts Savings FAQs

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Savings customer support & contact information

Support is available by telephone and online, by logging into your account.

Postal address:

Gatehouse Bank, PO Box 861, Wallsend, NE28 5BP


0345 600 3350 (Mon-Fri, 9am-5pm)


Making a complaint

If you are unhappy with any aspect of our service and want to make a complaint, please contact us in the first instance and we will try to resolve the complaint as fast and fairly as possible. A copy of our complaints policy is available on our website.