Over the past few years, we have seen many different changes to our world. Despite all of this, we are now facing unprecedented times with a rise in the cost of living.

Whether you are a homeowner or a Buy-to-Let landlord and you are facing financial difficulties or are worried that you may do, we are here to support you.

We will work with you to find the most appropriate solution.

To get in contact with us, please complete the form at the bottom of this page and where possible, we will get back to you at a time convenient for you.

Tips on managing your money

With the cost of living increasing, we have put together some practical tips to help you manage your finances:

  • Subscriptions: look at your subscriptions (your Direct Debits, Standing Orders and any other payments that are going out on a regular basis), to check to see whether you are paying for anything that you don’t use
  • Benefits / Grants: check whether there may be any benefits or grants that you are entitled to that you aren’t receiving
  • Budget: take a look at our 'Understanding your budget' section below
  • Energy: take a look at Ofgem’s tips on managing your energy bills here

These are just a few tips. There are a number of free and impartial not-for-profit advice agencies that can assist you, some of which are listed further down this page.

If you are worried that you are facing financial difficulties or are worried that you may do, we are here to support you and keen to talk to you to find a suitable option. To get in contact with us, please complete the form at the bottom of this page and where possible, we will get back to you at a time convenient for you.

Understanding your budget

A budget planner is a good way of understanding what money you have coming in, what money you have going out and if you need to make any adjustments.

As part of this, it is important to understand what your priority and non-priority debts are as your priority debts will need to be paid first as they can have severe consequences for non-payment.

To obtain a budget planner, guidance on how to complete one and to find out more about priority and non-priority debts, there are free and impartial not-for-profit advice agencies that can assist you, some of which are listed further down this page.

If you are worried that you are facing financial difficulties or are worried that you may do, we are here to support you and keen to talk to you to find a suitable option. To get in contact with us, please complete the form at the bottom of this page and where possible, we will get back to you at a time convenient for you.

Help and advice

In these challenging times you may wish to obtain some independent advice. There are free advice agencies such as Money Helper, Stepchange, National Debtline, Citizens Advice and Mind who can provide additional support and guidance:

Money Helper (formerly the Money Advice Service): www.moneyhelper.org.uk

Provides advice and information on how to manage your finances including budgeting, savings and pensions

T: 0800 138 7777 (England) and 0800 138 0555 (Wales)

Stepchange: www.stepchange.org

Provides advice and support on how to deal with debts.

T: 0800 138 1111

National Debtline: www.nationaldebtline.org / Business Debtline: www.businessdebtline.org

Provides help and support to both individuals and businesses on how to manage your finances including debt advice.

T: 0808 808 4000

Citizens Advice: www.citizensadvice.org.uk

Provides advice on a wide range of areas.

T: 0800 144 8848 (England) and 0800 702 2020 (Wales)

We appreciate that these times can also have an impact on your physical and mental health. For additional support, please complete the form at the bottom of this page or visit our 'Change in circumstances' page. Mind provides information and support to those that are suffering from mental health problems:

Mind: www.mind.org.uk

T: 0300 123 3393

Questions and Answers

To provide you with some further support we have a set of Q&As:

I’m struggling to keep up with my finance payments, can you help?

  • If you are struggling to keep up to date with your finance payments, please complete the form at the bottom of this page so we can work with you to understand your circumstances and discuss the support and options available to you
  • Alternatively, there are free advice agencies detailed above who can provide additional support and guidance

I can make my monthly payments at the moment but am worried about being able to make future payments. What should I do?

  • You should continue to make your monthly payments if you can
  • However, if in the future you feel you will struggle to make payments you should contact us by completing the form at the bottom of this page so we can work with you to understand your circumstances and discuss the support and options available to you

I’m currently in arrears, will the Bank repossess my home/rental property?

  • If you are in arrears with your purchase plan, please contact us by completing the form at the bottom of this page so we can work with you to understand your circumstances and discuss the support and options available to you prior to taking legal action. We encourage you to speak with us regarding your situation
  • We will ensure that you are fully informed of all next steps

Will my credit file be impacted if payments are not made?

We are required to update your credit report to reflect any non-payment either in full or part which may show as missed payments on your credit file. Please visit the Equifax website if you would like any further information about how your data is used.

My current fixed rate is coming to an end and I want to switch to a new fixed rate product. Can I apply for a new fixed rate?

Please contact us by completing the form at the bottom of this page so that we can discuss these options with you.

I previously had a payment holiday - can I have any additional support?

If you are struggling to make payments, there are various options available to you. Please be reassured that in these uncertain times, we are still here to help you. Please contact us to discuss these options by completing the form at the bottom of this page.

If you are worried that you are facing financial difficulties or are worried that you may do, we are here to support you and keen to talk to you to find a suitable option. To get in contact with us, please complete the form at the bottom of this page and where possible, we will get back to you at a time convenient for you.

Here for you

If you are worried that you are facing financial difficulties or are worried that you may do, we are here to support you and keen to talk to you to find a suitable option. Please complete the form below and where possible, we will get back to you at a time convenient for you.

Page content last updated on 12 October 2022.