Unexpected life events, physical and mental health conditions, caring responsibilities and even financial crime can have a huge impact to our lives. If you have had a recent change in circumstances or need help in accessing our services for whatever reason, please let us know, so we can ensure your personal needs and circumstances are taken into consideration.

Listed below is further information along with practical support on a range of topics, which include:

Financial Difficulties

For customers facing financial difficulty or are worried that you may do, we are here to support you and keen to talk to you to find a suitable solution. We encourage any customer that is facing financial difficulty to contact us via email or phone. Further information and additional guidance can be found here.

Life Events

Unfortunately, major life events such as bereavement, divorce, separation and unemployment happen from time to time. We understand that the emotional impact caused by these events can be very upsetting, as well as the practical issues involved. If you have had any recent changes in your circumstances, please let us know, so we can ensure any personal needs are taken into consideration. We will always listen to what you have to say, and all information supplied will be treated confidentially. Details of how you can contact us can be found here.

Where can I find further guidance?

We have provided some links below to reputable organisations who can provide further guidance, support and information:

Citizens Advice Bureau - www.citizensadvice.org.uk

Cruse Bereavement Care – www.cruse.org.uk

Government information on separation and divorce - www.gov.uk/separation-divorce

Money Advice Trust - http://www.moneyadvicetrust.org

Money Helper - http://www.moneyhelper.org.uk/en

Relate information on separation and divorce - www.relate.org.uk/relationship-help/help-separation-and-divorce

Samaritans - www.samaritans.org

Disability, Physical and Mental Health

If you are affected by a disability, impairment, physical or mental health condition, please let us know, so we can ensure any personal needs are taken into consideration. We will always listen to what you have to say, and all information supplied will be treated confidentially. Details of how you can contact us can be found here.

Where can I find further guidance?

We have provided some links below to reputable organisations who can provide further guidance, support and information:

Age UK - www.ageuk.org.uk

Alzheimer's Society - www.alzheimers.org.uk

Citizens Advice Bureau - www.citizensadvice.org.uk

Macmillan Cancer Care - www.macmillan.org.uk

Mencap - www.mencap.org.uk

Mind - www.mind.org.uk

Caring Responsibilities

Being a carer can create a unique set of challenges. If you think we should know about your circumstances, then please tell us, so we can ensure your personal needs are taken into consideration. We will always listen to what you have to say, and all information supplied will be treated confidentially. Details of how you can contact us can be found here.

Where can I find further guidance?

We have provided some links below to reputable organisations who can provide further guidance, support and information:

Carers UK - www.carersuk.org

Citizens Advice Bureau - www.citizensadvice.org.uk

Money Helper - https://www.moneyhelper.org.uk/en/family-and-care/long-term-care/support-services-available-to-carers

NHS - www.nhs.uk/conditions/social-care-and-support-guide/support-and-benefits-for-carers

Page content last updated on 28 September 2021.